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Account & support

Contact Hyper

How to reach us, when to expect a reply, and what to include.

The fastest way to reach us is hello@thehyper.co. We read every message and we reply within one business day during the LA pilot. Most product questions are answered in the Help Center; for restaurants, for restaurants; for creators, for creators.

What to include

  • If you're a creator, include your Instagram or TikTok handle and the campaign or post you're asking about.
  • If you're a restaurant, include your restaurant name, the brief or campaign in question, and a screenshot if anything looks off.
  • If you're applying to join, include the LA neighborhood you create from or operate in.

Common requests

  • Apply to join Hyper as a creator or a restaurant.
  • Update a payout method or a billing detail.
  • Request a data export or an account deletion.
  • Anything that doesn't have a clear path in the dashboard.
Last updated May 5, 2026

Still need a hand?

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